FREQUENTLY ASKED QUESTIONS
What happens at a counselling
At your first session a counsellor will talk
with you for up to one hour. You and your
counsellor will talk through how Relate might
be able to help and, if appropriate, your
counsellor will recommend Relate counselling
service, Relate sex therapy or another service.
If your counsellor doesn’t think we are
best placed to help, they may suggest another
How can counselling help me?
Counselling helps you take time out from your
situation and see it from a fresh perspective.
Working with a counsellor gives you, or you and
your partner, or even you whole family, a
chance to think about what you can do to change
your situation for the better. It can also give
you a chance to explore complex or difficult
issues in a safe and confidential environment.
Counselling is not just a matter of trying to
fix problems - it can also help you develop
your relationship in new ways.
Is Relate the right place to come for
Relate is all about relationships and helping
you make changes for the better. If you want to
talk about your relationships past, present or
future, how your family is affected by your
relationship, how you can improve your
relationship, how you can manage a separation
constructively, how you can get over a break
up, Relate is here to help.
Do I have to pay for Relate
You will normally be expected to pay a fee.
Relate Avon is a charity and we do not aim to
make a profit from the services we provide, the
fee is to cover the cost of running the
Can I come on my own?
Yes. Whether you are single, or if you have a
partner who doesn’t want to come or you
simply want to discuss things alone you are
welcome to bring any aspect of your current,
past or future relationships to Relate by
Is Relate relationship counselling
Relate counselling is completely confidential.
We will not give your name or any information
about you to anyone outside Relate, unless
someone’s personal safety is at risk.
Do Relate counsellors have special
Relate counsellors have all received special
training in relationship counselling. It takes
two to three years to become a fully qualified
Relate counsellor. They undergo further
training to specialise in areas such as
psychosexual therapy and family counselling.
When seeing a trained counsellor we may ask you
if you would mind a counsellor-in-training
attending your session so that they may observe
and learn from the work of the experienced
We may also talk to you about seeing a
have gone through a rigorous selection and
training process and will be receiving close
All counsellors continue with ongoing training
and consultation with other professional to
ensure they give you the highest standard of
What happens if I have a
We welcome feedback and are keen to improve our
services. We have a complaints procedure which
aims to make the process straightforward and
fair. Should you wish to make a complaint, in
the first instance, please raise it with the
Can children attend?
If you are attending as a family for family
counselling then children can attend. Otherwise
they cannot. Relationship counselling is a
private matter between adults, it is therefore
not possible to counsel with children present.
We do not have any child-minding facilities, so
please organise appropriate childcare..
What happens if I miss an
If you need to cancel an appointment please
give 48 hours notice. If you do not do this you
will be charged for the missed appointment.
What is sex therapy?
Many people encounter sexual problems at some
point in their lives. There are lots of
physical and emotional reasons why this can
happen, such as stress, tiredness, illness,
family and work pressures, even a new baby.
Lots of people find these sexual problems
don’t last long. Where a problem does
last, Relate can help. We see lots of people
with sexual difficulties like: loss of desire,
erectile dysfunction, premature ejaculation and
pain on intercourse.
93 per cent of the people we see tell us that
we help them make their sexual relationships
Relate Avon is committed to ensuring that no
person receives less favourable treatment on
the basis of personal or group characteristics,
such as: race, colour, age, culture, medical
condition, sexual orientation, marital status,
disability or socio-economic grouping.